Our goal is to be recognized as a World Class Quality Distribution Facility as measured and rated by our customer's determination based upon actual experience with our service and our people, measured against their needs and expectations.
Our pursuit of this goal will be embodied in a philosophy of Consistent Search of Excellence in service and communication. Methods to be employed in attaining these goals include various statistical methods, associate training, and utilization of associate involvement groups to solve problems.
We are obligated to develop our associates, meet our customer's needs, and provide an equitable return to our shareholders and stakeholders. We will make every business decision as if the service provided was destined for our own or our family's use.
Every FTTDC associate is expected to commit to this philosophy in the performance of his or her daily tasks.
We will continually improve all areas of our business through creative involvement of our greatest resource, OUR PEOPLE.